Patient Information and guidance for new COVID PROCEDURES



  • Ring the doorbell on arrival where you will be invited into the appropriate waiting area.

  • Your temperature will be taken using an infrared non-contact thermometer. Should your temperature be above 37.8 degrees celsius, you will be asked to leave the premises and follow self isolation/monitoring advice. 

  • You will then need to read and sign the consent form.


  • You will be asked to wash your hands or use the hand gel sanitiser on arrival.

  • Disposable gloves will be available free of charge, if needed. PLEASE DO NOT bring your own gloves onto the premises.

  • You will be required to wear a new facemask only provided by Romsey Physiotherapy on the door when arriving for your appointment. This shall be worn at all times.

  • A £1.50 PPE charge shall be automatically applied to your bill. This charge covers compulsory PPE items which must be worn by your physio and yourself.

  • We will only allow one person in the waiting room and treatment room at a time unless the patient is under 16 years of age or needs a chaperone/carer. They will need to socially distance 2 metres from the therapist at all times


  • Please allow staff to open and close all doors during your appointment.


  • At the end of your treatment you will be asked to wash your hands again before making payment with card only. No cash will be accepted.


  • Toilet facilities will be closed to minimise further risk of spreading the virus as instructed by Public Health England.

  • Appointment times will be staggered to minimise the number of patients waiting at any time.

  • Two waiting areas will be in operation and social distancing ahear to all areas. 


- We will email you a link to the zoom consultation. Zoom can be downloaded and accessed by all devices. Tutorials on how to download zoom with a step to set guide can be found by simply searching online.


- A lot can be achieved with Zoom. We have been using this process to support many patients over the past 10 weeks with excellent if not surprisingly positive feedback. And reduced risks 

- Video and PDF support can be provided and advised for exercise programmes.

CSP Policy Guidelines

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Legal, regulatory and professional responsibilities.

Risk assessment of the working environment for which you are responsible.

Infection prevention and control measures.

Access to personal protective equipment.

Patient risk assessment and clinical reasoning.

 Patient consent for treatment